FAQs

What you need to know

What are check in and check out times?

Check in is from 3pm. If you arrive before 3pm our concierge can store any luggage for you. Check out is by 11am.

What is the cancellation policy for rooms?

If you have booked the Best Available Flex Rate you can cancel anytime up to 4pm on the day prior to the day of arrival with no charge. Cancellation after this time will incur a charge for your first night’s stay. Other rates may carry different cancellation terms and these will be confirmed at the time of enquiry or booking.

Is there car parking?

Yes, we have 200 complimentary car parking spaces.

As an overnight guest can I use your spa facilities?

Residents are welcome to use our health club during their overnight stay on a complimentary basis, although we do have specific times for families to swim. For any additional treatments, reservations are required prior to arrival.

What are my travel options to The Cheltenham Chase?

Situated within close proximity to some of the country’s major transport networks and routes, The Cheltenham Chase is easy accessible. Click here to find us.