Access Statement

Accessibility at The Cheltenham Chase Hotel
We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to the Cheltenham Chase Hotel and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:

The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is 114cm high although check-in can also be completed whilst sitting in the lounge area, directly opposite reception.

You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.

Reception staff will also brief you on our evacuation policy. Please note on your registration card if assistance is needed in the event of an evacuation.

The following accessible aids are available at Reception: Portable Induction Loop and an evac chair to assist with the emergency evacuation.

Directly opposite the main reception are the lifts to all floors for bedrooms, leisure club and meeting rooms.

The Cheltenham Chase Hotel has 2 purpose-built accessible rooms on the ground floor.

If you would like to specifically book one of our access rooms please call our friendly team on 01452 519 988.

Bedroom Inclusions:
- Transfer space and turning of at least 120cm on either side of the bed
- Vibrating pillow
- Short pile carpet
- Tiled flooring in bathrooms
- Reading lamps provided
- 24 hour room service
- Wheel-in shower, wall mounted drop down seat and grab rails
- Horizontal and vertical grab rails and emergency cords

Conference, Banqueting & Meeting Rooms
The Buckholt Suite, meeting room is located on the ground floor and is fully accessible from Reception. All other conference rooms are on the first floor and are accessed via the lifts directly opposite reception or staircases to the left of the reception desk & the left of Reflections leisure club.

Hearing loops are available upon request in advance. Lighting can be dimmed where required.

Please notify your conference or banquet organiser for specific seating or staging requirements.

Accessible toilets are located at in the lobby opposite reception on the ground floor & within the first floor Spa entrance area.

Leisure and Spa
The leisure club is located on the ground floor & first floor. The first floor is accessible via the lifts in the main lobby.  A member of the leisure team will show you the facilities and assist with access to the swimming pool and spa. If required, a hoist is available to gently lower you in and out of the pool and spa bath. A dedicated accessible toilet and changing area is located within the leisure club, as well as a wheel in shower room with drop down seat and appropriate grab rails. Access to poolside is on the same level and there are steps with a handrail into the shallow end of the pool. Both the steam room and sauna are accessible with door widths of 85cm though there is a ridge of 8mm on entry. Seating is provided in both.

Outdoor Facilities
The patio area can be accessed via the external doors located in Hardy's Restaurant, which is level and paved or by doors from the bar, this route has a step of 12cm.

Alternative means of transport
If not travelling by car, the nearest bus stop is located directly opposite the hotel entrance and the bus routes from here take you to both Cheltenham Town centre & Gloucester City Centre

An accessible taxi service is available from Starline taxis who can be contacted on 01242 250250

The nearest train station is Cheltenham Spa and is located 5 miles from the hotel.

Contact InformationAddress:
Cheltenham Chase Hotel
Shurdington Road
Telephone:  01452 519988
Email: [email protected]