Contact our Friendly Team
Needing help on existing or future bookings? We’re here to help.
Need help with your booking or a general enquiry?
If you have an upcoming stay or a general enquiry our fantastic Customer Reservations Team would love to help.
Our team can be contacted Monday to Friday 8am - 6pm & Weekends 10am - 4pm on 0330 107 1599.
Alternatively, you may find the answer to your question here in our FAQs.
Feedback relating to a stay
If you are in house at one of our hotels and have any issues or feedback, please bring this to the attention of our dedicated hotel teams who will always be happy to assist you.
If you have recently been a guest at one of our hotels and wish to share feedback regarding your experience following your stay, please contact our Customer Experience Team at firstname.lastname@example.org
Please ensure that you provide the name of the hotel and booking reference.
Contact Centre Christmas Opening Times
Saturday 23 December: 10am - 4pm
Sunday 24 December: 10am - 2pm
Monday 25 December: CLOSED
Tuesday 26 December: CLOSED
Wednesday 27 December: 9am - 5pm
Thursday 28 December: 9am - 5pm
Friday 29 December: 9am - 5pm
Saturday 30 December: 10am - 4pm
Sunday 31 December: 10am - 2pm
Monday 1 January: CLOSED
Tuesday 2 January: Normal Opening Hours Resume