Classic Family Double Double

My mum and I had a two night stay at this hotel. The staff were extremely polite and helpful and we were delighted with our hotel room which was spotlessly clean- especially the bathroom. I wanted to give a special shout out to Omar in the restaurant. He was such an attentive waiter who couldn’t have done more to make our evening so enjoyable. Would definitely recommend this hotel and its location.

Whitney went above and beyond to deliver a fantastic experience. A small mix up at the reception of the spa- however Whitney saw that it was sorted. I can thoroughly recommend her and her team for the most wonderful massage. Very good indeed! Look forward to a few upcoming improvements of the relax room in the spa- really needs loungers rather than chairs to sit on to relax! Same with the pool area- a good number of loungers would make it perfect. Thanks Whitney for a great experience. She is a credit to your hotel spa.

We arrived at the hotel by car, which was easily accessible from the motorway, there was also a petrol station not far from the hotel. Cheltenham is a few minutes by car, the small villages of the Cotswolds are half an hour away. The hotel is very nice, modern, everyone was very nice and helpful from the reception to the waiters. Our room was also very nice, huge and very clean, a small negative was the bathroom a little outdated, the pipes were loud. The other negative was at dinner, the fish dish we ordered was below criticism, the fish was overcooked and very dry for me, the potatoes were thrown away and such a child's portion, I was so surprised I didn't even take a picture, but I really regretted it, I booked this accommodation on travelzoo and this promotion included dinner, if I had known this I would have paid for the food, although I don't know if I would have gotten better? The breakfast was very good both mornings with very kind service. Overall, we would happily go back but would rather skip dinner there.

Hotel looks lovely coming up the drive with beautiful gardens. On arrival receptionist was very pleasant and soon checked us in. Room very clean, plenty of storage. King size bed very comfortable. Breakfast was plentiful and lots of choice.

A warm and informative welcome on our Little Breaks Package. A Superior Bedroom with Coffee Pods, Tea Making and complimentary mini bar. Large comfortable bed and quiet aspect overlooking Cotswolds. Bar area was comfortable with well stocked bar, albeit NZ Sauvignon Blanc out of stock. Good bar menu with a range of sandwiches to 6pm and sharers and main meals all day. The Restaurant had many different choices and a good wine list. A coach party was seated in the conservatory area away from private guests so ambience was comfortable for conversation. Serving team did an amazing job with limited resources, good to see management supporting the service. We didn't use pool or space but the facility looked high end. Plenty of parking even with corporate clients at conference facility. A great location for exploring Cheltenham or Gloucester (by bus) or further afield in the Cotswolds.

We visited Cheltenham Chase for my friend's birthday and did one of their spa packages, I have been here before but it was her first time and they did not disappoint. Staff were friendly and nothing was too much trouble, the Elemis spa treatments were delicious and my therapist Gemma was fantastic and left me feeling so relaxed. Spa facilities were clean and not too busy, will definitely return.

My partner and I both were amazed by the quality of massage by Whitney at this hotel. She was lovely, money well spent

Lovely experience, starting with check in with Lianne? who was very efficient, pleasant and helpful. Room was clean and spacious. Two slight negatives, the ear piercing volume of the music, and I use the word loosely, from the time we entered reception and throughout meals in the dining room. Talking of dining room, the service was a little slow, especially the table clearing, and it was not particularly busy. Overall, a good experience which we would recommend to the point that we will return sometime in the future.

Had a lovely 2 night stay through Travelzoo. Lovely big rooms and good food in Hardy’s. ALL the staff were exceptionally friendly and helpful - very rare to see! Only negative was at 9.30am there was very little breakfast to choose from.

Great location for us, comfortable and spacious room. Breakfast was nice, evening meal was tasty. Service was excellent. One morning the hot water wasn’t working but it was fixed by the time we got back that day.

Stayed two nights on an excellent Travelzoo offer. Very nice hotel, large room on the ground floor, very quiet with great blackout curtains. Excellent breakfast, great choice of hot and cold food. Dinner in the restaurant was ok but like most hotels, the food was overpriced for what was served. Friendly and efficient staff, would stay again!

Superb time had by all 4 of us. Service was brilliant by all the staff, lovely and welcoming with genuine smiles too. Very good training regarding customer service. One fault only the WiFi was not that good within the hotel. Very clean rooms, good pool facilities and great value for money. The hotel is in a great location too for visiting the cotswolds.

Great location for what we wanted. The hotel has a great feel to it when you arrive. It looks as luxurious as it is. The bedroom was large, with a very large bed, which was very comfortable. Lovely soft pillows and nice bedding. Good sized bathroom with bath and shower cubicle, luxury toiletries too. The room was very dark and quiet which meant we had a great sleep. Very very clean and well stocked tea and coffee. The restaurant was very nice too and the food very good, including the breakfast. The bar had a good selection of drinks and food to choose from. The spa facilities were very good too. A nice pool, sauna and steam room. All the staff were very friendly and helpful.

Our third time returning to this hotel. Great for a weekend getaway. Hotel facilities are great, the grounds are perfect for being dog friendly too. Food always tasty and rooms are a decent size. Special mention to Sandra on reception who remembered us from last time we visited and also to Jack on breakfast front of house / waiter - super polite and caring - he’ll go far in the hospitality sector with the right training and mentor. Well done. And see you all again in the future.

Rooms pretty standard, but spacious and comfortable, slept well. Breakfast definitely an improvement on previous visit, which was very poor. Only real downside is the lack of disabled parking. Main car park is a little distant from the entrance and there are never any disabled bays available.

Stayed here with my wife for 2 nights Arrived 2.00pm Check in was very busy and room not ready, however receptionist allowed us to leave our cases and enjoy the facilities of the hotel, told room wouldn't be ready until 3.00pm. Wife & I had drink at the bar and returned to reception just after 3.00. Room was available. A ground floor room which I'm not keen, on would rather have Room on higher floor, however the room was great, even though was next to car park. Room had everything we needed and was spotless. We used travelzoo voucher which included dinner on first night & bottle of wine in room, however receptionist asked whether we wanted wine in the room or with our evening meal, which was a good option, we chose with our meal. Evening meal was in Hardys restaurant which was very nice. Great choice on menu for mains & deserts however starters were not to my liking., but each to their own. Breakfast in morning you expect to be hectic & busy, however it was quite relaxed both mornings and good was very good, plenty of choices for continental & full english. Bar was good too. Only reasons for not giving 5☆ was Outside areas could do with a revamp due to uneven paving around the seating areas and an unused outside bar. Had a meal on 2nd night of stay in the bar, which was not very good. I ordered ham n pineapple pizza, wife ordered Chicken Tikka. Was amazed as meal was served 5 minutes after ordering, it came out that quick didn't have time to get to the bar gor a drink. Wife's meal was ok but the Pizza wasn't, parts of the pizza lacke any cheese and the ham hock was like shredded wafer thin ham. Having said all that would definitely return as hotel was clean all staff very friendly and approachable and restaurant food was great, just wouldn't purchase a bar meal again. Never used spa facilities so can't comment

Our room was fantastic and spotlessly clean - we had booked a family room and were given a large suite with loads of space for all of us. We used the gym and swimming facilities which were also really good. Breakfast was great, the evening bar food was a little disappointing for the price but overall the stay was such good value that we didn't mind!

Stayed at this lovely hotel overnight on the way to Brixham. Due to a traffic accident which delayed our arrival by over 2 hrs we were delighted when the extremely friendly and helpful receptionist and the Restaurant Manager on duty managed to accommodate us with a meal 1.5 hrs after the time we had booked. All the staff we encountered behaved the same and are a credit to the hotel. The room was spotless and the evening meal was excellent Breakfast was a bit hectic but there was a large coach party staying at the hotel which might explain why. I left my Kindle behind and the staff were extremely helpful when I rang to check it was still there. I would definitely recommend this hotel to friends and family

A very relaxed, very enjoyable few days. We had our best hotel experience for many a year. A very pleasant, spacious room. Excellent staff service and attitude. The quality of the food at breakfast and dinner was excellent. And, lastly, excellent value. Well done everyone.

On arrival the girl on reception was on the phone, she didn't look up or even acknowledge us. After 10 minutes we went to the bar to wait. After a drink we went back to check in, she was talking to a colleague, again no acknowledgement we just had to wait. No apology when she eventually checked us in. She then asked for a card to hold until we left , all fine until I realised £50 had been taken out of my account. No one mentioned this at any point. On checking out they said it would be returned in 48 hours. Disgusting that its taken without warning and then kept for that long Thankfully after that the weekend got much better, room was great, food was lovely. Treatment was very good although could do without the upselling afterwards. The spa was very busy so not really able to enjoy the pool area but every other member of staff was lovely and one of the best hotel breakfasts we have had in a long time