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Visiting Our Hotel

We are ready...

Following Government guidance, we're delighted to announce that our hotel is now open, and ready to welcome you back with a smile.

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Thank you for your reservation

Here's everything you need to know before your visit

Please ensure you click here and read our Spa Clean and Safe process ahead of your visit.

At present with COVID-19 restrictions we are asking clients to arrive for treatments 5 minutes before treatments. Consultation forms are to be filled out in treatment rooms with therapists. 

 

Getting Here

BY RAIL
Cheltenham Spa train station is 5 miles away.
Gloucester train station is 5.5 miles away.

BY BUS
There is a bus stop right outside the hotel with regular services to Cheltenham, Gloucester and Stroud.

BY ROAD

Enter our postcode GL3 4PB to find us using SatNav.

Arrival Information

Please allow sufficient time prior to your experience to complete a spa consultation form and/or health questionnaire. We recommend that you arrive up to 30 minutes in advance of your treatment so that you can change. Please be advised that late arrivals will result in a reduction of treatment time.


Cancellation Policy 

Any cancellations under 48 hours will incur a 100% charge. Any bookings made under 48 hours will be charged and non-refundable.


Medical Conditions


Some of the treatments that we offer are not suitable for guests with certain medical ailments and conditions. We request that you draw our attention to any medical conditions at the time of the booking. Please contact the spa directly if you have any questions or queries. Treatment Please note spa treatments are for ages 16 and over.

We endeavor to ensure that you and your party have an enjoyable and relaxing day and, if there is anything you feel we might be able to do to help, please do not hesitate to let us know.


If you have any upcoming enquiries about your reservation, please contact our friendly team on 01452 519988. Otherwise, we very much look forward to seeing you.